Contact us

FINCA Pakistan


387-E, Johar Town

Post Office Box 24450

Lahore, Pakistan

Tel: +92-42-35222779, 35222780, 35222781

Fax: +92-42-35222852


Helpline: (042) 111-111-562


If you’re not satisfied with any aspect of our product or service, you may lodge a formal complaint with FINCA through any of the following channels:

Helpline: 042-111-111-562/042-37132656 (Extension – 135)

Fax:  042-35222851


Complaint Form: You can also send us your written complaints on a complaint form available in our branches or on plain paper, and dispatch it to FINCA’s Centralized Complaint Cell at the following address:

Customer Complaint Cell,

FINCA Microfinance Bank Limited,

Plaza 30-A, Block XX, DHA Phase III,


You can also drop your written complaint in the complaint boxes available in our branches.


In case you are not satisfied with your complaint’s resolution, you can contact State Bank of Pakistan at:

Address: Banking Conduct and Consumer Protection Department

State Bank of Pakistan, I.I. Chundrigar Road Karachi.

Phone: +92-21-111-727-273

Fax: +92-21-99221160


Global Contact

FINCA Microfinance Bank Limited is part of the FINCA Impact Finance Network, a group of 20 microfinance and financial institutions that provides socially responsible financial services and enables low-income entrepreneurs and small business owners to invest in the future.
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