387-E, Johar Town
Post Office Box 24450
Tel: +92-42-35222779, 35222780, 35222781
CUSTOMER SUPPORT CENTER
Helpline: (042) 111-111-562
If you’re not satisfied with any aspect of our product or service, you may lodge a formal complaint with FINCA through any of the following channels:
Helpline: 042-111-111-562/042-37132656 (Extension – 135)
Complaint Form: You can also send us your written complaints on a complaint form available in our branches or on plain paper, and dispatch it to FINCA’s Centralized Complaint Cell at the following address:
Customer Complaint Cell,
FINCA Microfinance Bank Limited,
Plaza 30-A, Block XX, DHA Phase III,
You can also drop your written complaint in the complaint boxes available in our branches.
In case you are not satisfied with your complaint’s resolution, you can contact State Bank of Pakistan at:
Address: Banking Conduct and Consumer Protection Department
State Bank of Pakistan, I.I. Chundrigar Road Karachi.
Phone: +92-21-99221147 and 99221149