Contact us

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FINCA Pakistan

HEAD OFFICE

387-E, Johar Town

Post Office Box 24450

Lahore, Pakistan

Tel: +92-42-35222779, 35222780, 35222781

Fax: +92-42-35222852

CUSTOMER SUPPORT CENTER

Helpline: (042) 111-111-562

COMPLAINTS

If you’re not satisfied with any aspect of our product or service, you may lodge a formal complaint with FINCA through any of the following channels:

Helpline: 042-111-111-562/042-35222775

Fax:  042-35222851

E-mail:  complaints@nullfinca.org.pk

Complaint Form: You can also send us your written complaints on a complaint form available in our branches or on plain paper, and dispatch it to FINCA’s Centralized Complaint Cell at the following address:

Complaint Management Unit,

FINCA Microfinance Bank Limited,

387-E, Johar Town,

Lahore.

You can also drop your written complaint in the complaint boxes available in our branches.

Satisfied?

In case you are not satisfied with your complaint’s resolution, you can contact State Bank of Pakistan at:

Address: Banking Conduct and Consumer Protection Department

State Bank of Pakistan, I.I. Chundrigar Road Karachi.

Phone: +92-21-99221147 and 99221149

E-Mail: cpd.helpdesk@nullsbp.org.pk

Global Contact

 
 
FINCA Microfinance Bank Limited is a subsidiary of FINCA Microfinance Holding Company LLC (FMH), and part of a network of 21 microfinance institutions and banks that provide socially responsible financial services that enable low-income individuals and communities to invest in the future.
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